1
Product Service
  • Warranty Service
    Warranty Service
    Warranty period During the warranty period, users will enjoy our GTL generators warranty through our customer service department, and authorized customer service centre or your local distributors with the following terms. If you have any questions or concerns about your GTL generators, please call your local distributor. If you need other assistance, please call our Customer Service Hotline: +86-400-6786-510 . 1.Whole Set Warranty Period Remark: The whole set warranty period is based on the purchasing date and operation time. The one which is due first is used as the criterion, unless different specific regulations are made in this manual or in relevant commercial contracts. Diesel Generator Sets Category Months Max(hrs) Delivery time (months) COP Continuous power supply 12 2000 hrs 18 PRP Common Sets 12 2000 hrs 18 LTP Limited power supply 24 500 hrs 27 Lighting Towers Category Months Max(hrs) Delivery time (months) Common Sets 12 2000 hrs 18 Motor Driven Compressors Category Months Delivery time (months) Warranty time after the arrival of the first user 24 4000 Starting from factory date 36 6000 Please use the original lubricant, filters, oil separators provided by GTL. Motor Driven Compressors - Diesel Driven Compressors Category Months Delivery time (months) Warranty time after the arrival of the first user 12 2000 Starting from factory date 15 2000 The compressor head's warranty period (to reach the first user) 36 6000 Please use the original lubricant, filters, oil separators provided by GTL. Gas Generators and CHP Category Months Max(hrs) Delivery time (months) COP Continuous power 12 8000 hrs 15 PRP Common Sets 12 8000 hrs 15 2.Repaired Parts Warranty Period If the repaired or replaced accessories and spare parts are genuine and are from GTL, six months warranty is provided. If not, no warranty is provided. All the repaired or replaced accessories and spare parts or generating sets can only enjoy the remaining time of warranty period of the original accessories, spare parts or generating sets. Warranty Coverage Repair Range Repair range in warranty coverage covers the repair of damages caused by materials or craftworks. Damages are repaired through using new accessories and spare parts or re-manufactured accessories and spare parts. Repair Fee The fee (including spare part and labor work) caused by repairing damages in warranty coverage will not billed to the user. Repair Time GTL, authorized distributors or authorized service centers will respond quickly to your requirement for repairing damages under warranty and reasonable time when needed to repair the damages. Damages not in Warranty Coverage: Damages caused by accidents, improper operation or replacing parts Damages caused by any of the following reasons are not covered by the warranty: Damages caused by accidental collision, burning, theft, freezing, devastation, or natural disasters such as earthquake, lightning strike, fire, flood or other force majeure (for example, wa...

    2017-06-07

    read more
  • Maintenance Plan
    Maintenance Plan
    Make the generator sets run at its best To keep your generator set running at peak performance, we recommend you to carry out regular periodic maintenance. Maintenance schedule Users need to develop maintenance plans after getting the equipment. You can consult your local distributor, or refer to the

    2017-06-07

    read more
  • Technical Services
    Technical Services
    Product Technology To provide a stable and high quality product, GTL pays attention to all the product areas, especially parts and its core technology. Reducing the operators downtime helps reduce the operating costs All of the operators hope to spend less time on maintenance of the machine. So we strive to improve the design of our products to shorten the downtime and minimize maintenance intervals. Reduce cost to enhance competitivenes We use advanced machinery and process management to reduce human error and any irregularities to ensure high quality in all our products. Maintenance plan To keep your unit running at peak performance, we recommend you carry out regular periodic maintenance. Operator training GTL offers training for dealers, agents and customer engineers and operators. Warranty service In GTL, quality is always paramount. We provide support to all of our products through our complete warranty service. Maintenance Technical Support We established oceanic companies and enlarged distribution networks to provide convenient and efficient services to our users.

    2017-06-07

    read more
  • Maintenance Technical Support
    Maintenance Technical Support
    Maintenance Technical Support Our distributors all over the world can provide you with the most professional service. To ensure the normal running of your generator set, you should conduct regular inspections, adjustments and cleaning of the machine(s). In addition to this, regular maintenance and repairs help prevent premature wear and tear of the various components of Air Compressors will prevent possible failures in the future. More technique application solution More and more technological programs have been announced and published at various times for dealers to learn and utilize. More convenient material platform GTL provides numerous self-service platforms for their distributors, which includes technical documents they can use themselves. Easier training experiences Optional programs and self-made courses made easy for online learning. Reduces operator’s downtime, which helps reduce operating costs All of the operators hope to spend less time working and not constantly doing maintenance on the machine. GTL provides various training for our distributors and end-users. Contact local distributors to gest technical support. We established oceanic companies and enlarged distribution networks to provide convenient and efficient services to our users. You can contact GTL’s local distributor or our after-sales department to get technical support. Obtaining technical documents Through GTL’s CIP system, our users can check all the information about the product, such as: detailed parameters, design drawings, three-dimensional animations, solutions, inventory and orders. Through our CIP system you will be able to fully utilize all the information GTL has to offer more conveniently.

    2017-06-07

    read more

Copyright © 2015-2019 XIAMEN GTL POWER SYSTEM CO.,LTD.

#

top